CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it’ll be included in the tracking information sent to you when your order has left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this. Unfortunately, the The Messi Store support team is not able to amend the delivery address of your order once it’s been placed.
HOW LONG DO I HAVE TO RETURN?
US, CANADA, & EUROPEAN CUSTOMERS: If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. You can request a Returns Authorization via the Customer Services page. The Company will send you such Return Authorization code by email. Upon receipt of your Return Authorization code, you have 14 days to make your return via our allocated carrier. Following receipt of the returned goods, the full value of your authorized credit will be returned to your payment card within 14 days. Shipping is complimentary on all returns & exchanges for US, Canadian, and European countries only.
For all other countries except for the US, Canada, & European customers: Shipping on all returns & exchanges is the responsibility of the customer along with all associated taxes and duties. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not generate a credit return and will be returned to the customer.
Except US, CANADA, & EUROPE – customer needs to pay their return expense.
At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.