WHY MY ORDER HAS NO TRACKING UPDATES?
At times the courier will not scan the package immediately. If no information is displayed in the carrier´s website, please allow 48 hours for them to scan the package and update tracking information
MY ORDER SEEMS DELAYED
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. You acknowledge that your package may be delayed during shipment for these reasons. Note that more detailed or additional tracking information can often be found by tracing your parcel on the website of your local shipping carrier. If you have received a shipping confirmation and you feel like your order is not delivered within the specified delivery time, please contact our customer service and we will start an investigation with our logistics partner. This may take several days and a refund or replacement shipment can only be executed after this investigation.
WHAT ARE YOUR SHIPPING COSTS AND DELIVERY TIMES?
Shipping costs vary depending on the weight of your order and how far it is traveling. For an exact estimate, please add the items to your cart and proceed to the checkout and shipping page. Please check this link for shipping methods and delivery time estimates:
Estimated Delivery Times These estimates do not include order processing times or customs delays.
I ONLY RECEIVED PART OF MY ORDER. WHERE IS MY OTHER ITEM(S)?
As we shop globally based in your location, some of our items come from different warehouses and your order may be split. If that is the case, they will have separate tracking numbers which will be sent to you once they are sent out. If this is the case you will receive an email with tracking information for each shipment.
WHAT IS YOUR TRACKING POLICY?
When your order is ready to ship, you will receive an email with tracking details. At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified. Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
MY ORDER WAS RETURNED TO SENDER. WHAT ARE MY NEXT STEPS?
In the instance that the carrier was unable to locate your address or was unable to deliver after multiple attempts, your package will be returned by your local carrier at their discretion. Contact customer service for further information. Please allow 6-8 weeks for undeliverable packages to be returned. Bear in mind that after items are received in the destination country, they need to be cleared by customs before they are handed out to us.
I RECEIVED A DAMAGED OR WRONG ITEM
If your order arrives damaged or is otherwise incorrect, please contact us promptly. Your Messi Store Customer Service Representative is here to help. We will ask for your order number, the indication of the item you received and the one you originally ordered, and a clear picture showing the item received or the damage on it, to identify it properly.
WHAT ARE YOUR ESTIMATED DELIVERY DATES?
The chart below lists our typical delivery timelines for each country. Please note: estimated delivery dates are estimates only and are not guaranteed. Actual delivery dates will vary. Thank you for understanding that we have no influence on delivery delays due to high peak seasons, or customs authorities’ processes, or other possible delays. We cannot be held responsible if the delivery time is not respected.
Countries and Territories |
Shipping Methods & Delivery Time Estimates |
*Shipping methods were available by country by order value & product type |
|
NORTH AMERICA |
|
Canada |
DHL Express: 3-5 business days |
Standard: 4-9 business days |
|
Postal: 7-11 business days |
|
Mexico |
DHL Express: 4-6 business days |
DHL Economy: 6-8 business days |
|
Standard: 7-11 business days |
|
EUROPE |
|
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom |
DHL Express: 4-7 business days |
DHL Economy: 6-9 business days |
|
Standard: 6-16 business days |
|
Postal: 12-18 business days |
|
Russian Federation |
DHL Express: 5-7 business days |
Standard: 12-17 business days |
|
Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Falkland Islands (Malvinas), Faroe Islands, Georgia, Gibraltar, Greenland, Holy See (Vatican City State), Isle of Man, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Saint Pierre and Miquelon, San Marino, Serbia, Ukraine |
DHL Express: 4-9 business days |
Cyprus, Guernsey, Iceland, Jersey |
DHL Express: 5-9 business days |
DHL Economy: 7-11 business days |
|
AUSTRALIA, ASIA & PACIFIC |
|
Australia, Taiwan, India, Macao, New Zealand |
DHL Express: 4-7 business days |
DHL Economy: 6-9 business days |
|
Standard: 8-14 business days |
|
Postal: 12-18 business days |
|
China |
DHL Express: 5-7 business days |
Standard: 9-12 business days |
|
Postal: 10-13 business days |
|
Japan, Hong Kong, Singapore, South Korea |
DHL Express: 4-7 business days |
Standard: 5-12 business days |
|
Bangladesh, Brunei Darussalam, Cambodia, Indonesia, Maldives, Pakistan, Philippines, Sri Lanka, Thailand |
DHL Express: 5-9 business days |
DHL Economy: 7-11 business days |
|
Afghanistan, Azerbaijan,Bhutan, Christmas Island, Cocos (Keeling) Islands, Cook Islands, East Timor, Fiji, French Polynesia, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tajikistan, Tonga, Tuvalu, Uzbekistan, Vanuatu, Wallis and Futuna |
DHL Express: 4-9 business days |
CENTRAL AMERICA, SOUTH AMERICA & CARIBBEAN |
|
Barbados, Belize, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Trinidad and Tobago |
DHL Express: 4-7 business days |
DHL Economy: 6-9 business days |
|
Antigua and Barbuda, Aruba, Bermuda, Bolivia, Grenada, Paraguay, Peru, Turks and Caicos Islands |
DHL Express: 5-9 business days |
DHL Economy: 7-11 business days |
|
Dominica, French Guiana, Montserrat , Saint Kitts and Nevis, Saint Lucia |
DHL Express: 6-10 business days |
DHL Economy: 8-11 business days |
|
Anguilla, Bahamas, Bonaire, Brazil, British Virgin Islands, Curaçao, Guadeloupe, Guyana, Martinique, Mayotte, Saint Barthélemy, Saint Vincent and the Grenadines, Sao Tome and Principe, Sint Eustatius and Saba, Sint Maarten (Dutch side), Suriname, Timor-Leste, Uruguay |
DHL Express: 3-8 business days |
THE MIDDLE EAST |
|
Israel |
DHL Express: 4-6 business days |
DHL Economy: 6-8 business days |
|
Standard: 12-16 business days |
|
Postal: 12-18 business days |
|
Bahrain, Oman, Qatar, Saudi Arabia, United Arab Emirates |
DHL Express: 4-7 business days |
Standard: 7-12 business days |
|
Jordan, Kuwait |
DHL Express: 6-8 business days |
DHL Economy: 7-12 business days |
|
Iraq, Lebanon, Yemen |
DHL Express: 5-11 business days |
AFRICA |
|
South Africa |
DHL Express: 5-7 business days |
DHL Economy: 7-9 business days |
|
Standard: 12-17 business days |
|
Egypt |
DHL Express: 5-7 business days |
Standard: 7-12 business days |
|
Réunion |
DHL Express: 5-10 business days |
DHL Economy: 7-12 business days |
|
Algeria, Benin, Burkina Faso, Burundi, Cameroon, Côte d'Ivoire, the Democratic Republic of the Congo, Ethiopia, Gabon, Gambia, Ghana, Ivory Coast, Kenya, Lesotho, Liberia, Malawi, Mali, Mauritius, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Uganda, Zambia, Zimbabwe, |
DHL Express: 4-8 business days |
Chad, Eritrea, Guinea, Guinea-Bissau, Madagascar, Somalia, Swaziland, Tunisia, Libya, Angola, Botswana, Cape Verde, Comoros Islands, Equatorial Guinea, Mauritania, Central African Republic, Djibouti |
DHL Express: 6-11 business days |
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
All transactions on promotion and sale items are FINAL. No returns, exchanges refunds, or credits will be allowed on items purchased with a discount or on sale.
We offer FREE returns to United States, Canada, and European countries. If your country is NOT among these countries, you will be responsible for the cost of your return.
US, CANADA, & EUROPEAN CUSTOMERS: If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. You can request a Return Shipping Label via the Customer Services page. The Company will send you such Return Shipping Label code by email. Upon receipt of your Return Shipping Label, you have 14 days to make your return via our allocated carrier.
ALL OTHER COUNTRIES EXCEPT US, CANADA, AND EUROPEAN COUNTRIES: You have 14 days from the date you received your order to exchange or return. Shipping on all returns is the responsibility of the customer along with all associated taxes and duties. We do not assume any responsibility for lost or damaged returned goods while in transit from the customer. Any claims regarding these issues should be addresses between the customer and the shipping company.
If you have forwarded your order to an alternative address/country, it is your responsibility to cover the cost of returning any items to the original country of delivery. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not be accepted and will be returned to the customer.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of the refund or exchange or its availability.
Refunds: If your return is approved, your refund will be processed the same way as your original method of payment, and it will reflect in your account according to your bank´s policies. We can only issue refunds onto the original payment method used to make the order.
Exchanges: Once your return has been received and inspected, we will send you an email to notify you we have received your returned item, and about the approval, rejection and availability of your exchange. If the item subject to exchange is no longer available, we may provide the option for store credit. Depending on where you are located, the time it may take for your exchanged product to reach you may vary you have 14 days from the date you received your order to exchange or return.
Please check this link to see our returns and exchanges policy:
https://www.themessistore.com/pages/article.html#return