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DELIVERY & RETURNS

Here you’ll find information about delivery, and return process related topics

WHY MY ORDER HAS NO TRACKING UPDATES?

At times the courier will not scan the package immediately. If no information is displayed in the carrier´s website, please allow 48 hours for them to scan the package and update tracking information

MY ORDER SEEMS DELAYED

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. You acknowledge that your package may be delayed during shipment for these reasons. Note that more detailed or additional tracking information can often be found by tracing your parcel on the website of your local shipping carrier. If you have received a shipping confirmation and you feel like your order is not delivered within the specified delivery time, please contact our customer service and we will start an investigation with our logistics partner. This may take several days and a refund or replacement shipment can only be executed after this investigation.

WHAT ARE YOUR SHIPPING COSTS AND DELIVERY TIMES?

Shipping costs vary depending on the weight of your order and how far it is traveling. For an exact estimate, please add the items to your cart and proceed to the checkout and shipping page. Please check this link for shipping methods and delivery time estimates: Estimated Delivery Times These estimates do not include order processing times or customs delays.

I ONLY RECEIVED PART OF MY ORDER. WHERE IS MY OTHER ITEM(S)?

As we shop globally based in your location, some of our items come from different warehouses and your order may be split. If that is the case, they will have separate tracking numbers which will be sent to you once they are sent out. If this is the case you will receive an email with tracking information for each shipment.

WHAT IS YOUR TRACKING POLICY?

When your order is ready to ship, you will receive an email with tracking details. At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified. Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

MY ORDER WAS RETURNED TO SENDER. WHAT ARE MY NEXT STEPS?

In the instance that the carrier was unable to locate your address or was unable to deliver after multiple attempts, your package will be returned by your local carrier at their discretion. Contact customer service for further information. Please allow 6-8 weeks for undeliverable packages to be returned. Bear in mind that after items are received in the destination country, they need to be cleared by customs before they are handed out to us.

I RECEIVED A DAMAGED OR WRONG ITEM

If your order arrives damaged or is otherwise incorrect, please contact us promptly. Your Messi Store Customer Service Representative is here to help. We will ask for your order number, the indication of the item you received and the one you originally ordered, and a clear picture showing the item received or the damage on it, to identify it properly.

WHAT ARE YOUR ESTIMATED DELIVERY DATES?

The chart below lists our typical delivery timelines for each country. Please note: estimated delivery dates are estimates only and are not guaranteed. Actual delivery dates will vary. Thank you for understanding that we have no influence on delivery delays due to high peak seasons, or customs authorities’ processes, or other possible delays. We cannot be held responsible if the delivery time is not respected.

Countries and Territories

Shipping Methods & Delivery Time Estimates

*Shipping methods were available by country by order value & product type

NORTH AMERICA

Canada

DHL Express: 3-5 business days

Standard: 4-9 business days

Postal: 7-11 business days

Mexico

DHL Express: 4-6 business days

DHL Economy: 6-8 business days

Standard: 7-11 business days

EUROPE

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

DHL Express: 4-7 business days

DHL Economy: 6-9 business days

Standard: 6-16 business days

Postal: 12-18 business days 

Russian Federation

DHL Express: 5-7 business days

Standard: 12-17 business days

Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Falkland Islands (Malvinas), Faroe Islands, Georgia, Gibraltar, Greenland, Holy See (Vatican City State), Isle of Man, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Saint Pierre and Miquelon, San Marino, Serbia, Ukraine

DHL Express: 4-9 business days

Cyprus, Guernsey, Iceland, Jersey

DHL Express: 5-9 business days

DHL Economy: 7-11 business days

AUSTRALIA, ASIA & PACIFIC

Australia, Taiwan, India, Macao, New Zealand

DHL Express: 4-7 business days

DHL Economy: 6-9 business days

Standard: 8-14 business days

Postal: 12-18 business days

China

DHL Express: 5-7 business days

Standard: 9-12 business days

Postal: 10-13 business days

Japan, Hong Kong, Singapore, South Korea

DHL Express: 4-7 business days

Standard: 5-12 business days

Bangladesh, Brunei Darussalam, Cambodia, Indonesia, Maldives, Pakistan, Philippines, Sri Lanka, Thailand

DHL Express: 5-9 business days

DHL Economy: 7-11 business days

Afghanistan, Azerbaijan,Bhutan, Christmas Island, Cocos (Keeling) Islands, Cook Islands, East Timor, Fiji, French Polynesia, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tajikistan, Tonga, Tuvalu, Uzbekistan, Vanuatu, Wallis and Futuna

DHL Express: 4-9 business days

CENTRAL AMERICA, SOUTH AMERICA & CARIBBEAN

Barbados, Belize, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Trinidad and Tobago

DHL Express: 4-7 business days

DHL Economy: 6-9 business days

Antigua and Barbuda, Aruba, Bermuda, Bolivia, Grenada, Paraguay, Peru, Turks and Caicos Islands

DHL Express: 5-9 business days

DHL Economy: 7-11 business days

Dominica, French Guiana, Montserrat , Saint Kitts and Nevis, Saint Lucia

DHL Express: 6-10 business days

DHL Economy: 8-11 business days

Anguilla, Bahamas, Bonaire, Brazil, British Virgin Islands, Curaçao, Guadeloupe, Guyana, Martinique, Mayotte, Saint Barthélemy, Saint Vincent and the Grenadines, Sao Tome and Principe, Sint Eustatius and Saba, Sint Maarten (Dutch side), Suriname, Timor-Leste, Uruguay

DHL Express: 3-8 business days

THE MIDDLE EAST

Israel

DHL Express: 4-6 business days

DHL Economy: 6-8 business days

Standard: 12-16 business days

Postal: 12-18 business days

Bahrain, Oman, Qatar, Saudi Arabia, United Arab Emirates

DHL Express: 4-7 business days

Standard: 7-12 business days

Jordan, Kuwait

DHL Express: 6-8 business days

DHL Economy: 7-12 business days

Iraq, Lebanon, Yemen

DHL Express: 5-11 business days

AFRICA

South Africa

DHL Express: 5-7 business days

DHL Economy: 7-9 business days

Standard: 12-17 business days

Egypt

DHL Express: 5-7 business days

Standard: 7-12 business days

Réunion

DHL Express: 5-10 business days

DHL Economy: 7-12 business days

Algeria, Benin, Burkina Faso, Burundi, Cameroon, Côte d'Ivoire, the Democratic Republic of the Congo, Ethiopia, Gabon, Gambia, Ghana, Ivory Coast, Kenya, Lesotho, Liberia, Malawi, Mali, Mauritius, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Uganda, Zambia, Zimbabwe, 

DHL Express: 4-8 business days

Chad, Eritrea, Guinea, Guinea-Bissau, Madagascar, Somalia, Swaziland, Tunisia, Libya, Angola, Botswana, Cape Verde, Comoros Islands, Equatorial Guinea, Mauritania, Central African Republic, Djibouti

DHL Express: 6-11 business days

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

All transactions on promotion and sale items are FINAL. No returns, exchanges refunds, or credits will be allowed on items purchased with a discount or on sale.

We offer FREE returns to United States, Canada, and European countries. If your country is NOT among these countries, you will be responsible for the cost of your return.

US, CANADA, & EUROPEAN CUSTOMERS: If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. You can request a Return Shipping Label via the Customer Services page. The Company will send you such Return Shipping Label code by email. Upon receipt of your Return Shipping Label, you have 14 days to make your return via our allocated carrier.

ALL OTHER COUNTRIES EXCEPT US, CANADA, AND EUROPEAN COUNTRIES: You have 14 days from the date you received your order to exchange or return. Shipping on all returns is the responsibility of the customer along with all associated taxes and duties. We do not assume any responsibility for lost or damaged returned goods while in transit from the customer. Any claims regarding these issues should be addresses between the customer and the shipping company.

If you have forwarded your order to an alternative address/country, it is your responsibility to cover the cost of returning any items to the original country of delivery. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not be accepted and will be returned to the customer.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of the refund or exchange or its availability. Refunds: If your return is approved, your refund will be processed the same way as your original method of payment, and it will reflect in your account according to your bank´s policies. We can only issue refunds onto the original payment method used to make the order.

Exchanges: Once your return has been received and inspected, we will send you an email to notify you we have received your returned item, and about the approval, rejection and availability of your exchange. If the item subject to exchange is no longer available, we may provide the option for store credit. Depending on where you are located, the time it may take for your exchanged product to reach you may vary you have 14 days from the date you received your order to exchange or return.

Please check this link to see our returns and exchanges policy:
https://www.themessistore.com/pages/article.html#return

COVID-19

Here you’ll find information about Covid-19 related topics

CAN I STILL PURCHASE FROM YOUR WEBSITE?

Yes! We’re currently still able to accept orders and ship internationally. We recommend ordering to addresses that you know you will be able to access, such as your home, as opposed to business addresses that may have restricted access.

ARE YOU GUYS SHIPPING AS NORMAL?

Yes, we are trying to. Minor delays are happening industry-wide, internationally. We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

There are some countries that we are unable to ship to as of AUGUST 19th 2020:

Graphic T-Shirts:

American Samoa, Angola, Azerbaijan, the Bahamas, Bermuda, Bolivia, Botswana, Brunei, Cambodia, Cameroon, Cayman Islands, Chad, Cook Islands, Cuba, Curacao, Dominica, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Jordan, Kiribati, Kosovo, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi, Mauritania, Mauritius, Mongolia, Myanmar, Panama, Papua New Guinea, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.

All other items:

Åland Islands, Benin, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Dominican Republic, Eritrea, Eswatini, Ethiopia, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Heard & McDonald Islands, India (1 of 37 states), Iran, Isle of Man, Kazakhstan, Kenya, Kiribati, Liberia, Libya, Mali, Mayotte, Mozambique, Myanmar (Burma), Namibia, Nauru, Netherlands Antilles, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Sierra Leone, Sint Maarten, Somalia, South Georgia & South Sandwich Islands, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Tokelau, Turkmenistan, Tuvalu, U.S. Outlying Islands, Uganda, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

WHAT PRECAUTIONS IS THE MESSI STORE TAKING IN RESPONSE TO COVID-19?

First and foremost, the health and safety of our customers and team is our number one priority. Since the beginning, we’ve been watching developments of the COVID-19 outbreak very closely. As an e-commerce company, rest assured we’ve implemented additional measures to our existing procedures while staying abreast on updates from the WHO and CDC. We are pleased to be able to say our distribution center remains open, we’ll be fulfilling online orders without disruption. All of our products remain available on TheMessiStore.com.

We’ve increased focus on our distribution centers to maximizer safety, enforcing social distancing in order to minimize the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.

The World Health Organization has stated that it is safe to receive packages, even from areas where coronavirus has been reported, saying that the likelihood of an infected person contaminating commercial goods is low, as is the risk of catching the virus from a package. Please be mindful and use caution when the package is delivered, just like you would with anything else being brought into your home.

We closely monitor this global situation and will update you if anything should change.

I HAVE MORE QUESTIONS Please contact our support team here: Contact here



SIZING

Here you’ll find information about sizing related topics

HOW DO I FIND THE RIGHT SIZE?

We try to give the best representation of sizing on our website as possible. Please refer to our size charts that are located in the product descriptions for accurate sizing. Use the following guidelines, along with a fabric tape measure, to be certain you are ordering the right size. Make sure to wear little or no clothing when taking your measurements. We follow the standard body measurement lists, based on average body measurements for all sizes. Please note that same size garments may still vary depending on fit and the material used in its production.



ORDER

Here you’ll find information about order related topics

WHAT IS THE STATUS OF MY ORDER?

Once you have placed and paid your order, you will receive an order confirmation via email. If you don’t receive an email with tracking information within 72 hours of placing your order, please contact us here. All payments are managed by a payment gateway who will capture the payment and evaluate your order. This process can take some time if the order gets flagged as a high risk of fraud transaction. When your order is ready to be shipped, we will send you an email with tracking details. You can also track your order using the track order page.

WHY HAS MY ID VERIFICATION BEEN REQUESTED?

The security and protection of your personal and financial information is our highest priority. To ensure the legitimacy of purchases made on our website or app, they payment gateway that processes all payments requests us to confirm your identification by providing a photo ID and an authorization form. Once this is completed, we can proceed with your order.

TAXES AND DUTIES

International taxes, tariffs (or duties), and value-added tax (VAT) are calculated at checkout (and will be included in the order total). They are based on the purchased items country of origin or manufacturing and the classification of that item in accordance with a harmonized system used by the countries that Border free supports. VAT rates are set by the destination country. You may pay for these taxes and duties at checkout. Please note that The Messi Store reserves the right to correct pricing errors. If you have additional questions about this matter, we recommend contacting your local customs office for more information before placing your order.

CAN I CANCEL/UPDATE MY ORDER OR CHANGE MY DELIVERY ADDRESS?

Because we work so quickly to ship your order, it is usually not possible for us to cancel or update your order details once it has been placed. Please contact our Customer Service Representative  if you have any questions. If the address entered at checkout is incorrect, we cannot be held accountable if the order is lost. in this case we would not be able to refund or replace this order.

COUNTRIES WHERE WE DELIVER

We SHIP GLOBALLY. Please see the list of the countries where we ship, shipping methods and delivery time estimates:Countries we deliver.

DO YOU MAKE PRICE ADJUSTMENTS

We do not offer price adjustments at this time. Prices in our website are variant depending on special circumstances and events, such as special promos, discounts, special days, etc. Discounts and promos come and go, meaning there are days where there is a discount and other days were items are at full price. Discounts are applied by the system in the moment when a purchase is made. Once an order is placed, we are unable to manually apply a discount or adjust the price.

Inventory

Here you’ll find information about Inventory related topics

IS THE PRICE OF THE PRODUCTS IN DOLLARS OR EUROS?

All of our prices are in US dollars.

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do no have particular release dates. Please subscribe to our newsletter to receive email alerts each time a new product is released.

DO YOU RESTOCK YOUR INVENTORY?

On occasion, we will restock some of our inventory items. Please make sure to check frequently if an item is not available at the time you are on our site. However, if an item is limited edition, it will not be restocked.

I’VE ADDED AN ITEM IN MY CART AND NOW IT SHOWS IT’S SOLD OUT/NOT AVAILABLE.

Due to high volume and popular demand, it is likely items will sell out. Items are sold out on first come, first serve basis and you have a few minutes once an item is added to your cart to complete processing your order. If your cart times out, there is a chance your item will be released and another customer may complete purchasing the last available item in their order.

I PLACED A SUCCESSFUL ORDER BUT DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL YET

During high traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received a confirmation email within 1-2 hours of your purchase, please check your junk email folder. If you think you entered the incorrect email address, please contact our customer service team with your full name, item ordered, and credit card number and the address that you placed an order with.

THE PROMO CODE I AM USING DOESN’T WORK

Sometimes, your promo code won’t apply or you may get an error message when trying to use it. Please check the following:
• The promo code has expired. Some codes run for a limited time or expire after a set period. Please check the date in your code.
• Your promo code has already been used. These can only be used once so once you have used it, it will no longer work.
• The items aren’t eligible. Coupon codes may not be combined with any other offer or discount. If you picked a promo or discounted item or a promo deal (that may include a free item), it will not work. In this case you will need to choose a non-promo item for it to work.
• The code has been entered incorrectly. Try to copy/paste the code in the promo code field at checkout.
If you are still having issues with the code, please send us a screenshot of the error and the items in the shopping cart and we will help you out.

HOW CAN I REDEEM A COUPON OR GIFT CARD?

Place the items you want in the cart and proceed to the first step of the checkout process. Insert your contact information and in the right side underneath your cart product overview, use the field “Gift Card or Discount code” to fill in the code and click “Apply”. After adding the code and clicking 'Apply', you will see that the Coupon Code or Gift Card has been added underneath the Subtotal. The amount to be paid is automatically and immediately reduced with the Gift card or discount amount.


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