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Delivery & Returns

Region

Details Rates per KG
Europe Monday to Friday (7-10 working days) $15
America  Monday to Friday (7-10 working days) $14
Asia  Monday to Friday (7-10 working days) $15
Russia  Monday to Friday (7-10 working days) $15
Canada  Monday to Friday (7-10 working days) $14
South America  Monday to Friday (7-10 working days) $15
Middle East  Monday to Friday (7-10 working days) $15

 

Returns & Exchanges

If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. You can request a Returns Authorization via the Customer Services page. The Company will send you such Return Authorization code by email. Upon receipt of your Return Authorization code, you have 14 days to make your return via our allocated carrier. Following receipt of the returned goods, the full value of your authorized credit will be returned to your payment card within 14 days. Shipping is complimentary on all exchanges, although customers outside the US are responsible for taxes and duties. Shipping on all returns is the responsibility of the customer along with all associated taxes and duties. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not generate a credit return and will be returned to the customer.

Returns Policies

For additional information on our return policy, please contact us

All returns must be authorized by the Company before you send your purchase back to us. Unauthorized items will not generate any return of credit and the products will be returned to the sender.

Clothing 

Items should be returned new, unused and with all designer garment tags and any protective pieces still attached. Underwear and swimwear should be tried on over underwear.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles. Shoes carrying signs of having been worn outside will be returned to the sender.

Accessories 

All designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.

If you would like to exchange an item contact us to arrange. 

Limited-Edition Products

As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Repeated returns 

We offer a flexible returns policy to make your online shopping experience even easier. However, the Company reserves the right to refuse to authorize returns from customers returning items repeatedly.

Gift Returns

If you have received an item as a gift, you may exchange it for a store credit to your Website account (you will need to register your details). The amount is automatically deducted from your next purchase and the refund is valid for 12 months from the date of the original purchase. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. 

To arrange a return, please email contact us.

Note, corporate gifts may only be returned by the original purchaser and within 14 working days of initial receipt.

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. 

If your item is faulty when you receive it, you can ask for a repair or replacement within 2 years from the date you received it. If you have owned your item for longer than this, then please contact Customer Care at contact us.

You can ask for a refund or a discount on the price of the product in case the repair or replacement did not take place in a reasonable period or without major burden. 

Receiving a Refund 

Your refund will either be credited to the original payment method and will include shipping costs for faulty items or for orders cancelled. Shipping costs will not be refunded for items returned using our free collection service. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Company. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

Late Returns

Your item(s) should be sent back to us within 14 days upon receipt of your Returns Authorisation code. Returns outside these timeframes may be accepted at the discretion of the Company and may only be refunded as a store credit. 

Additional Information

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers. 

Should you receive an item that is not in perfect condition please contact us immediately at contact us

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.  

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. 

Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled under the ICACRs. 

Items are to be returned to us via our allocated logistics partner to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is: MGOTeam 1 LLC, c/o Bleckmann Fashion & Lifestyle Logistics. Full address details will be provided with your Returns Authorisation Code.

We request that you contact us at cs@mgoteam.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via our allocated logistics partner.

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