Shipping & Returns
Shipping costs vary depending on the weight of your order and how far it is traveling. For an exact estimate, please add the items to your cart and proceed to the checkout and shipping page.
Depending on the country or region you live in, it is possible that Import Taxes, VAT, Custom Fees or other fees/taxes can be charged upon arrival of your order.
We are not responsible for any Import Taxes, VAT, Custom or other fees/taxes applied to your package. You will be responsible for paying these additional charges for customs clearance. If you have additional questions about this matter, we recommend contacting your local customs office for more information before placing your order.
When your order is ready to ship, you will receive an email with tracking details. At times the courier will not scan the package immediately. If no information is displayed in the carrier´s website, please allow 48 hours for them to scan the package and update tracking information. Once your order has left our facility we no longer have any contact or control over it and you will need to get in contact directly with the courier to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get in direct contact with the courier with any questions, issues and concerns you may
4-RETURNS & EXCHANGES
All transactions on promotion or with a discount, or sale items are FINAL. No returns, exchanges refunds, or credits will be allowed on items purchased with a discount or on sale.
For full priced items, we offer FREE returns to United States, Canada, and European countries (excluding the United Kingdom). If your country is NOT among these countries, you will be responsible for the cost of your return. (See SPECIAL TERMS FOR GRAPHIC T-SHIRTS & HOODIES below).
US, CANADA, & EUROPEAN CUSTOMERS (excluding the United Kingdom): If your purchase isn't quite right you have 14 days from the date you received your order to request an exchange or return. You can request a Return Shipping Label via our Customer Service page. The Company will send you such Return Shipping Label code by email. Upon receipt of your Return Shipping Label, you have 14 days to make your return via our allocated carrier.
SPECIAL TERMS FOR GRAPHIC T-SHIRTS & HOODIES: For full priced Graphic T-Shirts & Hoodies for orders to be returned from European countries and the United Kingdom, shipping on all returns is the responsibility of the customer along with all associated taxes and duties.
ALL OTHER COUNTRIES EXCEPT US, CANADA, AND EUROPEAN COUNTRIES (INCLUDING THE UNITED KINGDOM): You have 14 days from the date you received your order to request an exchange or return. Shipping on all returns is the responsibility of the customer along with all associated taxes and duties. We do not assume any responsibility for lost or damaged returned goods while in transit from the customer. Please consider using a trackable shipping service or purchasing shipping insurance. Any claims regarding these issues should be addresses between the customer and the shipping company.
If you have forwarded your order to an alternative address/country, it is your responsibility to cover the cost of returning any items to the original country of delivery. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not be accepted and will be returned to the customer.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of the refund or exchange or its availability.
Refunds: If your return is approved, your refund will be processed the same way as your original method of payment, and it will reflect in your account according to your bank´s policies. We can only issue refunds onto the original payment method used to make the order. Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers and your financial institution´s policies.
Exchanges: Once your return has been received and inspected, we will send you an email to notify you we have received your returned item, and about the approval, rejection and availability of your exchange. If the item subject to exchange is no longer available, we may provide the option for store credit. Depending on where you are located, the time it may take for your exchanged product to reach you may vary you have 14 days from the date you received your order to exchange or return.
Please check this link to see our returns and exchanges policy: https://www.themessistore.com/pages/articlehtml#return
All returns must be authorized by the Company before you send your purchase back to us. Unauthorized items will not generate any return of credit and the products will be returned to the sender.
Repeated Returns: We offer a flexible returns policy to make your online shopping experience even easier. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. The Company reserves the right to refuse to authorize returns from customers returning items repeatedly.
5-DAMAGED OR WRONG ITEM RECEIVED
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your order arrives damaged or is otherwise incorrect, please contact us promptly. Your Messi Store Customer Service Representative is here to help. We will ask for your order number, the indication of the item you received and the one you originally ordered, and a clear picture showing the item received or the damage on it, to identify it properly.