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We offer global shipping to various countries, and delivery times vary depending on your location. Please visit our website to check the list of the countries we ship to, as well as shipping methods and delivery time estimates.
Because we work so quickly to ship your order, it is usually not possible for us to cancel or update your order details once it has been placed. Please contact our Customer Service Representative if you have any questions. If the address entered at checkout is incorrect, we cannot be held accountable if the order is lost. in this case we would not be able to refund or replace this order.
All transactions on promotion or with a discount, or sale items are FINAL. No returns, exchanges refunds, or credits will be allowed on items purchased with a discount or on sale.
For full priced items, we offer FREE returns to United States, Canada, and European countries (excluding the United Kingdom). If your country is NOT among these countries, you will be responsible for the cost of your return. (See SPECIAL TERMS FOR GRAPHIC T-SHIRTS & HOODIES below).
US, CANADA, & EUROPEAN CUSTOMERS (excluding the United Kingdom): If your purchase isn't quite right you have 14 days from the date you received your order to request an exchange or return. You can request a Return Shipping Label via our Customer Service page. The Company will send you such Return Shipping Label code by email. Upon receipt of your Return Shipping Label, you have 14 days to make your return via our allocated carrier.
SPECIAL TERMS FOR GRAPHIC T-SHIRTS & HOODIES: For full priced Graphic T-Shirts & Hoodies for orders to be returned from European countries and the United Kingdom, shipping on all returns is the responsibility of the customer along with all associated taxes and duties.
ALL OTHER COUNTRIES EXCEPT US, CANADA, AND EUROPEAN COUNTRIES (INCLUDING THE UNITED KINGDOM): You have 14 days from the date you received your order to request an exchange or return. Shipping on all returns is the responsibility of the customer along with all associated taxes and duties. We do not assume any responsibility for lost or damaged returned goods while in transit from the customer. Please consider using a trackable shipping service or purchasing shipping insurance. Any claims regarding these issues should be addresses between the customer and the shipping company.
If you have forwarded your order to an alternative address/country, it is your responsibility to cover the cost of returning any items to the original country of delivery. For the avoidance of any doubt, returns will only be accepted where the products are unused and have all labels attached. Returns that do not meet our policy will not be accepted and will be returned to the customer.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of the refund or exchange or its availability.
Refunds: If your return is approved, your refund will be processed the same way as your original method of payment, and it will reflect in your account according to your bank´s policies. We can only issue refunds onto the original payment method used to make the order. Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers and your financial institution´s policies.
Exchanges: Once your return has been received and inspected, we will send you an email to notify you we have received your returned item, and about the approval, rejection and availability of your exchange. If the item subject to exchange is no longer available, we may provide the option for store credit. Depending on where you are located, the time it may take for your exchanged product to reach you may vary you have 14 days from the date you received your order to exchange or return.
More information can be found here.
As we shop globally based in your location, some of our items come from different warehouses and your order may be split. If that is the case, they will have separate tracking numbers which will be sent to you once they are sent out. If this is the case you will receive an email with tracking information for each shipment.
If your order arrives damaged or is otherwise incorrect, please contact us promptly. Your Messi Store Customer Service Representative is here to help. We will ask for your order number, the indication of the item you received and the one you originally ordered, and a clear picture showing the item received or the damage on it, to identify it properly.